The Effect of Job Insecurity on Bank Employees’ Job Stress and Job Burnout During COVID-19: A Moderated Mediation Model

The COVID-19 pandemic has seriously undermined the global banking industry, forcing several major banks around the globe to lay off their employees. As a result, job insecurity has become a rising concern among bank employees. This study examined the influence of job insecurity on job stress and job burnout. The study also examined the moderating effect of hierarchical position, i.e. whether operation workers in comparison to senior workers were more strongly affected by perceptions of job insecurity. Data were collected from 520 bank employees working in 53 bank branches in Thailand. The moderated mediation results of the study revealed that job insecurity had a positive influence on job burnout both directly and indirectly via the mediating role of job stress. Results also indicated that the association between job insecurity and job burnout via the mediating role of stress was stronger among operation workers than senior workers. Theoretical and practical implications of the study are discussed

Board Capital, Organizational Capital and Organizational Performance of Agricultural and Non-Agricultural Co-operatives in Thailand

Co-operatives in Thailand have played an important role in promoting self-reliance and financial advantages for their members. However, these co-operatives have also encountered their own technical and financial performance issues. This study asks whether a co-operative’s board capital (i.e., human capital and social capital) can positively influence that co-operative’s organizational performance via the mediating role of organizational capital (i.e., structural capital and financial capital). Data were collected from 133 co-operatives in several regions in Thailand, with the population sample comprising 133 managers and 529 employees of Thai co-operative businesses. Structural equation modeling (SEM) analysis of aggregated employee data (n = 529 [board capital]) and organizational-level data (n = 133 [organizational capital and organizational performance]) provided full support for the proposed hypotheses (X2/df = 1.827, RMSEA = .079, CFI = 0.911, TLI = 0.901, SRMR = 0.053). In particular, the board capital of the co-operatives was found to positively influence organizational performance via the mediating role of organizational capital. Furthermore, the results showed that agricultural co-operatives were rated significantly lower in terms of their board capital and organizational performance in comparison to non-agricultural co-operatives. These findings highlight the importance of different types of capital and the discrepancies that exist between agricultural and non-agricultural co-operatives, which deserves further attention from researchers

How Entrepreneurial Leadership Enhances the Financial Performance of Small and Medium Enterprises: The Importance of Intellectual Capital and Innovation Capabilities

Entrepreneurial leadership plays an important role in enhancing firms’ financial performance. However, relatively few studies have examined the underlying explanation for this virtuous effect. This research aims to study the influence of business owners’ entrepreneurial leadership on the financial performance of small and medium sized enterprises’ (SMEs) and to examine the mediating roles of intellectual capital and innovation capabilities in the relationship between entrepreneurial leadership and financial performance. Survey data were collected by mail from 105 business owners or top executives and 1,001 employees in 105 SMEs in the manufacturing sector in the southern region of Thailand. In particular, entrepreneurial leadership was evaluated by the employees, while intellectual capital, innovation capabilities, and financial performance were evaluated by the business owners or top executives. Structural equation modeling (SEM) was used for analysis of the proposed moderated mediation model. The results confirmed that entrepreneurial leadership has an indirect influence on the financial performance of SMEs via the sequential mediating roles of intellectual capital and innovation capabilities. Moreover, the influence of innovation capabilities on financial performance was found to be stronger among SMEs that employed a higher level of differentiation strategies. The results from this research indicate that owners of SME businesses can play an important role in fostering their firms’ intellectual capital, which, in turn, influences the firms’ innovation capabilities and financial performance

Are Humble Salespeople More Successful? Examining the Influence of Humility on Perceived Mentoring and Career Success

Are humble salespeople more successful in their career? The present study examines the relationship between humility and career success of life insurance sales agents. The perceived mentoring support from supervisors is also investigated if it serves as a mediating role in this relationship. The sample of 395 life insurance sales agents was drawn from a major life insurance company occupying the largest life insurance market share in Thailand between 2011 and 2017. A survey questionnaire was used to collect data for the structural equation modeling (SEM) analyses. The results show that humility had direct positive effects on career satisfaction of the life insurance sales agents. In addition, these effects were partially mediated by perceived mentoring support from supervisors. These results suggest that it is important for organizations to focus on looking for certain personality traits that may serve as a good fit to their employees’ jobs and also to emphasize the development of leadership and supervisory competencies in promoting career success among the employees

Acceptance of Mobile App “Racadi” Among Small Retailers: An Action Research

Small retailers often find it challenging to cope with the changes and competition in the business. One of the primary problems that small retailers are now facing is their clinging to the old ways of doing business. In this study, we introduced a sales management mobile application called “Racadi” (which means “good-priced” in the Thai language) to help address this inherent concern. In particular, we employed an action research design to study why some small retailers choose to accept or reject this mobile application. Based on several technology acceptance models, our research was divided into three phases. Phase 1 involved learning the needs of small retailers and the design of Racadi, whereas Phase 2 involved identifying retailers’ difficulties in the use of Racadi. In Phase 3, we sought to understand why some retailers maintain their use of Racadi. Data are primarily collected through in-depth interviews with 50 retailers over nine months. The findings show that the three prominent theories (TAM, UTAUT 2, and DIT) are not sufficient to explain mobile application adoption among small retailers as not all critical factors involved are identified. New factors revealed by this study are 1) Entrepreneurial Spirit, 2) Ability to Use, and 3) Perceived Risk. Several important theoretical and practical implications have emerged from this present research

The Resource-Based View, Dynamic Capabilities and SME Performance for SMEs to Become Smart Enterprises

 This article explores critical areas for enhancing the competitiveness of SMEs in the globalized economy. Due to the fiercer nature of current competitiveness, the business sector has to adapt and enhance their capability in response to rapid environmental changes. This article explores the Resource-Based View (RBV) and Dynamic Capability perspective and their effects on the performance of small and medium-sized enterprises (SMEs). This review shows that the concept of RBV contributes to driving SME performance. Dynamic capability, which is part of the management process, also helps in stimulating RBV to enhance the performance of SMEs and their competitive advantages. Additionally, this article provides several useful implications for policy that is related to the development of SMEs. It will, hopefully, contribute to the process of developing effective strategies within their organizations. It will also be of great value for researchers and practitioners who are involved in the SME sector

Safety Climate and Safety Behaviors among Thai Pilots: The Mediated Moderated Structural Equation Modeling Technique

Past research reveals that safety climate plays an essential role in influencing safety-related behavior in various work contexts. However, few studies have considered how safety climate could influence safety behavior among pilots. This study aims to contribute to the safety literature by investigating the impact of group or fleet safety climate on pilots’ safety behavior and to investigate the mediating roles of attitudinal pride and safety knowledge and the moderating role of organizational tenure. Based on a sample of 610 commercial pilots in Thailand, a moderated mediation structural equation modelling technique was utilized. Results of the analysis affirm that fleet safety climate has a significant positive effect on pilots’ safety behavior via an increase in their attitudinal pride and safety knowledge. Additionally, the indirect influence of fleet safety climate on safety behavior was found to be stronger among pilots with longer tenure. This suggests that longer-tenured pilots are more reliant on workplace safety norms to maintain safety behaviors. Airlines can use the results from this study to establish and implement fleet-wide safety policies to reduce aviation risks at work

อิทธิพลของปัจจัยตามทฤษฎีพฤติกรรรมแผนที่มีต่อความตั้งใจที่จะเป็นผู้ประกอบการของนักศึกษาปริญญาตรี มหาวิทยาลัยราชภัฏภูเก็ต

บทความวิจัยนี้มีวัตถุประสงค์เพื่อศึกษาปัจจัยเชิงสาเหตุตามทฤษฎีพฤติกรรมตามแผนประกอบด้วย ทัศนคติต่อพฤติกรรม บรรทัดฐานทางสังคม และอำนาจในการควบคุมพฤติกรรม และคุณลักษณะเฉพาะของการเป็นผู้ประกอบการที่ส่งอิทธิพลต่อความตั้งใจที่จะเป็นผู้ประกอบการ โดยกลุ่มตัวอย่างของงานวิจัยนี้ คือ นักศึกษาระดับปริญญาตรี คณะวิทยาการจัดการ มหาวิทยาลัยราชภัฏภูเก็ต จำนวน 400 คน ผู้วิจัยใช้เครื่องมือในการเก็บข้อมูลเป็นแบบสอบถาม และใช้สถิติการวิเคราะห์ถดถอยพหุคูณ (Multiple regression analysis) ในการทดสอบสมมติฐานการวิจัย ผลการวิจัยพบว่า ทัศนคติต่อพฤติกรรม บรรทัดฐานทางสังคม และอำนาจ ในการควบคุมพฤติกรรม และคุณลักษณะเฉพาะของการเป็นผู้ประกอบการสามารถร่วมกันทำนายความตั้งใจที่จะเป็นผู้ประกอบการได้อย่างมีนัยสำคัญ โดยตัวแปรที่มีประสิทธิภาพในการทำนายความตั้งใจที่จะเป็นผู้ประกอบการมากที่สุด คือ ทัศนคติต่อการเป็นผู้ประกอบการ รองลงมา คือ บรรทัดฐานทางสังคม และอำนาจ ในการควบคุมพฤติกรรม ตามลำดับ ในท้ายบทความนี้ผู้วิจัยได้อภิปรายผลของงานวิจัยนี้ที่มีต่อวรรณกรรมตามทฤษฎีพฤติกรรมตามแผ

High Performance Work Systems and Innovative Work Behavior Among Telecom Employees: The Roles of Organizational Climate for Innovation and Psychological Empowerment

In order to survive in today’s fast-changing environment, it is critical for organizations to keep innovating. The current study examines the relationship between high-performance work systems (HPWS)—a bundle of interrelated human resources (HR) practices—and employees’ innovative work behavior (IWB). Drawing from multiple theoretical perspectives, this study also aims to investigate the mediating roles of organizational climate for innovation and psychological empowerment. Based on structural equation modeling (SEM) analyses of the data collected from 710 individuals from six major telecommunication organizations in Thailand, the results showed that the effect of HPWS on employees’ IWB was fully and sequentially mediated by perceived climate for innovation and psychological empowerment. These results suggest that employees are more likely to show IWB if they perceive the presence of HR practices that promote innovation climate and enhance their ability, motivation, and opportunity

A Causal Relationship Model of Factors Influencing Safety Behaviors among Flight Crew in Thailand

Several past studies reveal that safety climate generally plays an important role in affecting safety-related behaviors in various safety-related contexts; nevertheless, relatively few studies have considered how safety climate could influence safety behaviors among flight crew. This study aims to contribute to the safety literature by investigating the impact of fleet safety climate on pilots’ safety behaviors and to investigate the mediating roles of safety knowledge and attitudinal pride. Based on a sample of 610 commercial pilots in Thailand, the mediation structural equation modeling analysis affirmed that fleet safety climate had a positive significant effect on pilots’ safety behaviors, which are safety participation and safety compliance via an increase in their safety knowledge and attitudinal pride. Airlines can use the results from this study to establish and implement fleet-wide safety policies to reduce aviation risks at work. Future studies should apply multi-level analysis or qualitative method for deeper results